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Cubacel Tourist SIM Card important details.


Cubacel Tur Line: Connecting Tourists in Cuba

Traveling to Cuba for a short vacation or business trip?

ETECSA, the main telecommunication service provider in Cuba, has introduced CubacelTur, a specialized service designed for tourists. With this service you can choose the option that best suits your needs:

  • Cubacel Tur Plus: A temporary mobile line valid for 30 days that includes 10GB of data, 100 minutes, and 100 SMS, plus unlimited WhatsApp and Facebook during its validity.
  • Cubacel Tur Básico: A temporary mobile line valid for 7 days that includes 4GB of data, 20 minutes, and 20 SMS.

Availability & Registration

To avail of the service, you must register online at www.suenacuba.com. It can be purchased through various payment methods such as credit cards, debit cards, or PayPal.

Pick-Up Locations

Upon arrival in Cuba, tourists can pick up the CubacelTur card at José Martí International Airport or Varadero Airport. Various ETECSA Commercial Offices and stands across cities and airports are available 24/7 for this purpose.

Additional Offices & Locations

In addition to the airports, multiple addresses in provinces such as Pinar del Río, La Habana, Matanzas, Villa Clara, and others provide the option to pick up the SIM card.

Technical Requirements

To use the service, your phone must be unlocked and support the specified network bands and frequencies. The APN settings must also be configured with "nauta" to access the data.

Pricing & Additional Packages

The base price for the service is $34.99 USD. In addition, you can extend the expiration period of your SIM by purchasing recharge plans. The available recharge options are:

  • Data 10 GB - 23.62 USD
  • Data 20 GB - 35.43 USD
  • Data 50 GB - 70.85 USD
  • Voice Recharge 20 Minutes - 12.50 USD
  • Voice Recharge 30 Minutes - 18.40 USD

Service Characteristics

CubacelTur is designed exclusively for tourists, offering two temporary mobile lines: Cubacel Tur Plus (initially valid for 30 days) and Cubacel Tur Básico (initially valid for 7 days). In addition, purchasing recharge plans will extend the expiration period of your SIM.

Calls, both national and international, can be made and received. Please note that while additional data and voice recharges are available, extra minutes or SMS cannot be purchased separately.

In case of loss, damage, or any other issues, customer service and ETECSA business units are available for assistance.

Restrictions & Limitations

  • The line cannot be transferred or the number changed.
  • It is not possible to transfer MB, minutes, or SMS to others.
  • Only additional data and voice recharge options are available; extra minutes or SMS cannot be added separately.

Checking Account Details

You can check your available MB, minutes, SMS, and expiration date by dialing 222887#. Additional inquiries can be made at ETECSA commercial units.

Security & Lost Line

In case of loss, you can block your line through customer service or at ETECSA commercial units. It is possible to unblock it personally without additional cost.

Final Thoughts

CubacelTur fills an important gap by providing tourists with a convenient, tailored connectivity solution. With multiple pick-up locations, ease of registration, flexible recharge plans that extend your SIM's validity, and comprehensive support, staying connected in Cuba is hassle-free.

For more details, including FAQs and purchasing options, please visit www.suenacuba.com.